Reference

What You Agree To When You Use 62idn

These terms set out the rules that apply to your 62idn account — how it works, what we ask of you, and what you can expect from us in return.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated when policy changesContact support for any dispute
62idn What You Agree To When You Use 62idn
HOW WE OPERATE

How 62idn Handles Your Account and Data

These terms exist to make the relationship between you and 62idn clear and consistent. Here is how we handle the areas that matter most when you use your account.

Account Security

Your account is tied to the credentials you set at registration. We use session-based verification and flag unusual login patterns. You are responsible for keeping your login details private.

Data We Hold

We collect the information needed to run your account — registration details, transaction records including DANA, OVO and GoPay activity, and session logs. We do not sell this data to third parties.

Requesting Changes

To update your account details or request a data review, contact support through live chat or email. We will verify your identity before making any changes to sensitive account fields.

Policy Updates

When these terms change, we update this page and flag the revision date. We do not send individual notifications for every minor edit, so checking this page periodically is a good habit.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account or a transaction made through DANA, OVO, or GoPay, our support team is the right place to start. We handle account-related queries, dispute requests, and clarification on policy language. Reach us through the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget from any page on 62idn. This is the quickest way to ask about terms, account status, or a specific transaction query.
Email Support Send your terms or account question to our support email. Include your account ID and a clear description so we can reply with the right answer fast.
In-App Help From your 62idn mobile session, tap the help menu to access the support form. Works on both browser and saved home-screen sessions without leaving the app.

Common Questions About 62idn Terms

These are the questions we hear most often when it comes to understanding what our terms mean in practice. If your question is not covered here, reach out via live chat.

Yes. Every deposit and withdrawal you make via DANA, OVO, or GoPay is covered by these terms. Payment method does not change your obligations or ours.

We post the revised terms on this page. Continuing to use your account after the update means you accept the new version. If you disagree, contact support to close your account.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using 62idn is lawful in your specific location before proceeding.

Contact our support team via live chat or email with your account ID. We will verify your identity and process your data request in line with applicable policy.

Contact us immediately through live chat. We can review session logs, flag the account, and walk you through securing your credentials so no further unauthorised activity can occur.

Raise the dispute through our live chat or email support. Include the transaction date, amount, and your account ID. We review wallet transaction records and respond with findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.